Effective date: 22 June 2025
MetaflowX Labs (“MetaflowX,” “we,” “our,” or “us”) respects your right to privacy. This notice explains what data we collect through www.metaflowx.com, why we collect it, how we use it, and the choices you have. By visiting or using our site, you agree to the practices described here.
Name, email address, telephone, job title, and company details when you fill in a form, request a demo, sign up for news, or interact with us.
Content of messages you send to us, including support requests or feedback.
Payment-related identifiers (invoice details, billing address) if we issue or receive payments. We do not store credit-card or banking credentials on our servers.
Device and log data such as IP address, browser type, operating system, referring pages, time spent, and actions taken on the site.
Cookies and similar technologies that help us remember your preferences and measure site performance. You can adjust browser settings to refuse cookies; doing so may affect some functions.
Analytics partners supply aggregated usage statistics.
Marketing partners may share contact details when you have consented to such sharing.
Publicly available business profiles may be combined with data you give us to keep our records accurate.
We process personal data only where a lawful basis exists (your consent, a contract with you, a legal obligation, or our legitimate interest in running and improving our services).
| Purpose | Typical legal basis |
|---|---|
| Provide, secure, and operate our website and any services you request | Contract; legitimate interest |
| Respond to enquiries, demos, or support tickets | Consent; contract |
| Improve site performance and develop new features | Legitimate interest |
| Send administrative or marketing updates you have opted in to | Consent |
| Detect and prevent fraud or misuse | Legal obligation; legitimate interest |
| Comply with bookkeeping, tax, and other statutory duties | Legal obligation |
We do not sell or rent personal data. We share it only:
Service providers – hosting, email delivery, analytics, payment processing – under written agreements that obligate them to protect your data.
Affiliates or successors in connection with a merger, acquisition, or asset sale, provided the new entity honours this policy.
Regulators, courts, or law-enforcement where the law requires or to protect rights, safety, or property.
With your consent – for example, when you ask us to introduce you to a partner.
We use first-party cookies for basic site operation and third-party analytics cookies (currently Google Analytics and Microsoft Clarity) to understand visitor behaviour in aggregate. Analytics cookies set anonymous identifiers; we do not combine this data with directly identifiable information. You may opt out through your browser or, for Google, via tools.google.com/dlpage/gaoptout.
MetaflowX is based in India and operates with partners worldwide. Where data moves outside your jurisdiction, we rely on contracts containing the Standard Contractual Clauses or other recognised safeguards to ensure an equivalent level of protection.
We apply administrative, technical, and physical measures appropriate to the sensitivity of the data, including encryption in transit, restricted access, periodic security reviews, and staff training. Though we work hard to guard your information, no transmission or storage system is fully secure; you share data at your own risk.
We keep personal data only for as long as necessary:
Website logs: up to 12 months for security and troubleshooting.
Contact records and support tickets: 3 years after the last interaction, or earlier if you request deletion.
Financial records: 8 years, to satisfy accounting and tax rules.
When retention ends, data is securely deleted or irreversibly anonymised.
Depending on where you live (for example, under the EU GDPR, UK GDPR, India’s Digital Personal Data Protection Act 2023, or the California Consumer Privacy Act), you may have the right to:
Access the personal data we hold about you.
Correct inaccurate or incomplete data.
Ask us to erase your data or restrict its processing.
Object to certain uses, including direct marketing.
Receive a copy of your data in a portable format.
Withdraw any consent you have given, without affecting earlier lawful processing.
To exercise these rights, email us at [email protected]. We will respond within one calendar month, or sooner where required.
Our site and services are intended for business professionals. We do not knowingly collect personal data from anyone under 13. If you believe a child has provided us information, contact us and we will delete it promptly.
The website may link to external sites. We have no control over their content or privacy practices; please review those sites directly.
We may update this notice from time to time. We will post the revised version here with a new effective date. Material changes will be highlighted for at least 30 days.
MetaflowX Labs
Plot No. 103, Block - B, Office No. F-01, First Floor, Sector 2 Noida 201301
Email: [email protected]
Phone: +91 9220217807, +91 9709655145
If you have concerns that we cannot resolve, you have the right to lodge a complaint with your local data-protection authority.
Last reviewed: 22 June 2025
